Privacy Policy

Introduction

Salon Ten Limited is committed to ensuring that your privacy is protected. The following privacy policy explains how we will use any personal information we collect about you.

This privacy notice provides you with details of how we collect, store and process your data under the requirements of the General Data Protection Regulation (GDPR) 2016.

It is important that the data we hold is accurate and up to date so if any information you have provided changes then please update us using the email address shown below.

We will not share data with third parties other than when it is necessary to deliver our services.

Data Controller: Salon Ten, 44 High Street, Much Wenlock, Shropshire, TF13 6AD.  Telephone Number: + 44 (0)1952 727555

Data Protection Officer: There is currently no separate appointment. Matters will be handled by the Director, Rik Marcar. Email: salontendpo@gmail.com

 

 

What we collect

We collect information about you when you engage us for hair, beauty and wig services and sales.

It may also include special categories of personal data such as data about your health, if this is necessary for the provision of our services.

This is data you provide us directly, for example

  • Identity data, including but not limited to, your full name and title.
  • Contact data, including but not limited to, home address, billing address, delivery address, email address and phone numbers.
  • Financial data, including but not limited to, bank account details and transactions resulting from the services we carry out for you.
  • Communications data, including but not limited to, email communications

What we do with the information we gather

The information that we gather about you is essential for us to be able to carry out the services that you require from us effectively. Without collecting your personal data, we would be unable to fulfil our services and obligations.

For transparency, listed are the business services we provide and how each service uses the information we collect.

Hair, beauty and wig related services: We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee and who your favourite stylists are.

We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.

Depending on the particular service/s we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

Appointment confirmations and reminders: We will contact you via telephone, email or SMS to confirm appointments made and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you prefer, you may opt out at any time.

Appointment ratings and reviews: After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your having received services as consent to undertake this activity but, if you prefer, you may opt out at any time.

Loyalty Schemes: We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you prefer, you may opt out at any time.

Marketing Activity: We will not undertake telephone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for three months) and other special days like Valentine’s Day and Christmas.  You may opt out of receiving marketing material at any time.

Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information.

 

Who might we share your information with?

Only staff who have a legitimate need to access data will be authorised to do so.

We also use a leading software solutions within our business to provide the services listed above. These software solutions act as data processors and store and process data in locations outside our business premise. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

Our additional data processors include: Paypal, Shortcuts and Facebook.

How long do we keep hold of your personal information?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

As a matter of course, we will delete your identifiable information if you have not undertaken business with us after two years.

However, you have the right to request deletion of your personal data at any time. We will comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.

Data Security

Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.

Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions.

How can I access the information you hold about me?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us using the contact details noted above.

We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.

What can you do if you’re unhappy with how your personal data is processed?

You have a right to lodge a complaint with the UK supervisory authority, which is the Information Commissioner’s Office (ICO). The ICO contact details can be found at www.ico.org.uk

You can see more about these rights at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

 

Our Use of Cookies

Salon Ten Limited website uses Google Analytics to help analyse how users use the site.

This analytical tool uses ‘cookies’, which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form.

The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors use of the website and to compile statistical reports on website activity for Salon Ten Limited.

Salon Ten Limited will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site.

We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool.

Google will not associate your IP address with any other data held by Google. Neither Salon Ten Limited nor Google will link, or seek to link, an IP address with the identity of a computer user.

A simple cookie is also created on your computer if you click to hide the message that appears at the top of the site informing you that our site uses cookies.  This cookie remembers that you chose to hide the message so as not to display the message the next time a page loads. This cookie stores no personally identifiable information.

Links to Other Sites

This privacy policy does not cover the links within this site linking to other sites.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will inform you of any changes when they occur. This Privacy Policy was last updated on June 1, 2018.