The information that we gather about you is essential for us to be able to carry out the services that you require from us effectively. Without collecting your personal data, we would be unable to fulfil our services and obligations.
For transparency, listed are the business services we provide and how each service uses the information we collect.
Hair, beauty and wig related services: We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee and who your favourite stylists are.
We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.
Depending on the particular service/s we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.
Appointment confirmations and reminders: We will contact you via telephone, email or SMS to confirm appointments made and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you prefer, you may opt out at any time.
Appointment ratings and reviews: After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your having received services as consent to undertake this activity but, if you prefer, you may opt out at any time.
Loyalty Schemes: We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you prefer, you may opt out at any time.
Marketing Activity: We will not undertake telephone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for three months) and other special days like Valentine’s Day and Christmas. You may opt out of receiving marketing material at any time.
Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information.